I was in the same boat until I read a blog last night about changing out the modem. Changed back to my previous bigpond modem and immediately back on. After this occurred I contacted Telstra on their "get in touch call back request" I was rung back within 5 minutes. I challenged them on what the hell was going on and why it seems only certain modems are affected. Advised that, I think this is the case, that Gateway models 797 and 799 were the issues. Checked mine and it is the 799 model.
Our situation was getting desperate here with a Uni assignment nearing completion and due tonight (Sunday).
Was advised that would be given 25g on phone to hotspot and told would be within 4 hours then later advised after making subsequent phone (waited 1hr 37min) that would be from 4 hrs to 24 hrs before available. Still has
rob146 wrote:The arrogance of Telstra. I have been without home broadband since Thursday evening. I have tried EVERYTHING I can to resolve it. Following Crowdsupport - for the occasional message Telstra condescends to post - self troubleshooting, tried ringing several times only to be disconnected - tried live chatting via my neighbour's wifi access (which seems to be working) - but after waiting from being 79th in queue - and Telstra reckon issues are resolved! - but after 1 hr waiting for livechat I received a message that Telstra cannot live chat at this time.
I still have 2 red lights on my modem - one for status and one for internet - which I guess means I have no access.
I did receive an email from Telstra to say they would credit me $3.22 - gee thanks - but when will I get reconnected?
Tomorrow - when I go to internode regardless of the cost???
not been allocated!
I am fairly certain that they have done an update and affected at least these modems across Australia.
WELL DONE TELSTRA