With close to no mobile coverage in Balgowlah Heights and cable speeds that fall into single digits at night, it looks like there is a serious lack of capacity in the area. Early in the morning, 100mb/s is eadily achieveable but when demand picks up at night, it is all over. The cable infrastructure is 20 years old here..maybe the exchange needs a big upgrade.
gregorstone wrote:
First outage wasn't registered when I rang BigPond at 7.30am on 30 Dec 2014 asking why out cable internet which we rely on was not working. It is now almost 3 days later and still no access. Many phone calls, false information on emails that problem was resolved, when it was/is still not working, continually extended fix dates and times has annoyed me no end.
The contact centre staff are friendly but block access to true information on the fault, how many resources has been deployed and an alternative while it is broken. We have very poor mobile phone coverage so my 4g card is useless at home.
If the problem is so major, be honest and deliver an adsl modem in the meantime so we are not totally without Internet access. Very poor. I suspect I am a victim of the new year holiday period and staff being on holiday and telstra not wanting to pay for service repairs. Treated me not like a loyal cable internet customer for at least 12 years having a value to date of around $15,000 in fees. Please fix the problem and explain why it happened and what has been done so it doesn't happen again.