So the latest on this endless saga ... as its 3 weeks since lodging my complaint with the TIO it now requires a response. How fortunate I am that it goes to Aaron D325135, Complex Complaints Resolutions Coordinator, Customer Resolution Group.
Aaron conveniently calls me at 8:40am (ie. work & school drop-off) and kindly offers to have someone 'call me about my Broadbang Protector (??) issue' ... I respond , 'ah nope ... Gav Costello knows all about this and I'm not going to go thru this for the freakin 50th time'. Aaron then kindly offers whether I'd like any other assistance to which I say Well yep, how about some detail on how 'Broadbang Protector (??)' actually works - not sales stuff, I want tech details (cause Aaron points out 'it on public website').
So this is what I get:
Hi ...
Thank you for your time today.
As advised a BP specialist agent will contact you today about TBP (Telstra Broadband Protect) on your account.
As discussed find attached Critical Information Summary of the product TBP and below the link of its features.
https://www.telstra.com.au/broadband/extras/broadbandprotect
If you still need further information please contact the number on the mentioned link.
Kind Regards
BLAH
So I respond:
Aaron ... as I stated on the call I did not want the marketing information on the public website in regards to BP - I wanted detail on how it categorises and prevents access to websites as given the issues I have I cannot see how it will work.