i have this issue as well, there's a LOT more than 4 other people affected, there's a list on the last few pages of this whirlpool thread
see "(Cable) Peak Hour Congestion" on whirlpool seeing as my link was removed
[Link to 3rd party website removed]
i have sent 3 tweets, received no response AT ALL
rung twice only to have the same garbage turn it off and on again solution thrown at me
have also lodged a complaint, but yeah, will be lucky if thats looked at for a week or so
i dont know what they have done, but it is very strange, web surfing seems ok, but speeds are all over the shop, great 1 min, shocking the next
my ventrilo voice server wouldnt connect earlier, i have it connected now, and i am afraid to leave it not knowing if i will be able to get back in,
cannot connect to BF4/EA servers
here's a pic of the erratic speeds
EDIT: well it seems as though that link is broken, and nothing i do will fix it, works fine on every other site i frequent, just another -1 for hell$tra i guess
the link is definitely there, and definitely works, just not on this page apparrantly
and another of what happenned when i clicked reply to this thread, at least that gave me a LOL
[insert pic here]
well it would be but seing as it refuses to upload to photobucket i'll just have to type what it said
"This site can't be reached
crowdsupport.telstra.com.au took too long to respond
ERR_CONNECTION_TIMED_OUT"
funny how it said took too long too respond, when it did it the instant i clicked the button...