Hi everyone,
I'm having issues with my ADSL2+ that suggests a possible DNS issue:
- Pages take a long time to load or finish loading (No issues with bandwidth as Speedtest and Ozbroadband reports the speeds I have been usually getting)
- Occasional timeouts or server not found on Firefox, Chrome and Internet Explorer
- Pinging both primary DNS (61.9.195.193) and second DNS (61.9.194.49) on www.ping.eu tells me there’s 100% packet loss. No packet losses with OpenDNS or GoogleDNS on ping.eu.
- This is a problem across all devices (Windows 7 64bit, Android, iOS) connected with my Telstra Technicolor TG799vac
What I’ve done to try fix it so far:
- Restarted modem, computer, connected devices numerous times
- Power cycled the modem numerous times
- Clicked on ‘Reset’ next to ‘Factory Defaults’ in modem settings
- Tried using OpenDNS, GoogleDNS, and Telstra Business DNS settings. I could only change it locally under Network Connections in Control Panel, since the Telstra modem doesn’t allow manual configuration of the DNS (I don’t have a spare modem to try putting these settings in the modem itself). Cleared my DNS cache after doing so
- Turning on and off Dynamic DNS in modem settings
- Enabling and disabling DHCP, and when enabled, using one of the abovementioned DNS addresses
- And the usual disabling of all firewalls and scanning for viruses/malware
This has never happened to me before, and the problem appeared suddenly on Saturday. If anyone could help me out I’d be extremely grateful. My suburb is Rockdale NSW 2216, and I’m on a Home Broadband ADSL2+ plan.
Many thanks!