Constant cop out by Telstra.
Went to the store on Tuesday, was given an account number 2000538200526
Advised that commercial quote webform would be carried out as soon as possible.
Received E-mail on Wednesday saying that I have a complaint lodged (I never lodged one, assuming the store did it) Reference number: SR 1-738012335753
Received an E-mail in regards to SR 1-738012335753, basically just saying the same thing all over again, checking the database and seeing my address isn't correct- I already know this! Thus the commercial quote webform.
Today, was called in relation to the complaint, again given the run around with my address not being in the database. Advised that NBN will roll out 6-24 months but can't be quoted on that and could be longer (Hmm sound familiar? Yep the commercial quote is also 4 weeks or longer and can't be quoted!)
Basically I'm waiting for the moon to fall onto the surface of the earth.
Pushed for finding out what is going with the commercial quote webform, can't be given any clear information and am basically at the end of the line. Rep wants to close my complaint, even though nothing is resolved.
All I need is for someone to come and check out the address and confirm that it can be connected, we have the cabling underneath, we just tucked it away when we built the house. We never reported the address to Telstra, so it's fair that the system isn't accepting, but why is it so difficult to get the tech to come out and say Yes, we can connect! And update the database.
Will follow up further with my complaint and keep pushing for this. I feel as though people are just telling me what I want to hear and not helping me towards a resolution. I've seen others speak with the right rep and get the address updated in the database easily. I'm really having a hard time with this and am finding hard time to get help.
Is there any Telstra reps on this forum that can help me? Do I keep complaining? Not sure what else I can do? I'm worried I'll be kept in the dark for 6 months again, never actually having someone come out and say it can be done or not ....