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Routing issues - 3 weeks without a response and counting

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Hi,

 

Trying to connect to sites in Europe / US. Am getting crazy ping and/or lag. I've been trying to get some response from someone at Telstra for 3 weeks now.. Customer service is atrocious

 

Tracert:

Tracing route to sv4-sl-b50.worldoftanks.com [162.213.61.50]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  dsldevice.gateway [10.0.0.138]
  2     *        *        *     Request timed out.
  3    18 ms    18 ms    18 ms  144.130.209.210
  4    19 ms    19 ms    19 ms  bundle-ether14.chw-core10.sydney.telstra.net [203.50.11.100]
  5    20 ms    21 ms    18 ms  bundle-ether1.oxf-gw11.sydney.telstra.net [203.50.6.93]
  6    20 ms    18 ms    21 ms  bundle-ether1.sydo-core03.sydney.reach.com [203.50.13.98]
  7    20 ms    21 ms    20 ms  i-0-1-0-17.sydo-core04.bi.telstraglobal.net [202.84.222.62]
  8   160 ms   161 ms   161 ms  i-0-4-0-5.1wlt-core01.bx.telstraglobal.net [202.84.140.102]
  9   166 ms   162 ms   161 ms  i-0-5-0-2.tlot02.bi.telstraglobal.net [202.84.253.42]
 10   327 ms   330 ms   328 ms  l3-peer.tlot02.pr.telstraglobal.net [134.159.61.46]
 11   334 ms   335 ms   334 ms  ae-1-8.edge1.SanJose3.Level3.net [4.69.209.165]
 12   338 ms   339 ms   338 ms  WARGAMING-I.edge1.SanJose3.Level3.net [4.53.208.218]
 13   334 ms   334 ms   338 ms  92.223.120.163
 14   335 ms   335 ms   334 ms  sv4-sl-b50.worldoftanks.com [162.213.61.50]

Trace complete.

 

Tracert:

Tracing route to mwomercs.com [192.99.109.192]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  dsldevice.gateway [10.0.0.138]
  2     *        *        *     Request timed out.
  3    18 ms    18 ms    18 ms  144.130.209.210
  4    36 ms    37 ms    24 ms  bundle-ether14.chw-core10.sydney.telstra.net [203.50.11.100]
  5    76 ms    36 ms    36 ms  bundle-ether1.oxf-gw11.sydney.telstra.net [203.50.6.93]
  6    55 ms    43 ms    40 ms  bundle-ether1.sydo-core03.sydney.reach.com [203.50.13.98]
  7    20 ms    21 ms    21 ms  i-0-1-0-17.sydo-core04.bi.telstraglobal.net [202.84.222.62]
  8   188 ms   174 ms   167 ms  i-0-2-0-3.1wlt-core01.bx.telstraglobal.net [202.84.140.222]
  9   162 ms   163 ms   162 ms  i-0-5-0-4.eqla01.bi.telstraglobal.net [202.84.253.26]
 10   166 ms   165 ms   162 ms  unknown.telstraglobal.net [134.159.63.171]
 11   224 ms   223 ms   223 ms  if-6-20.tcore2.LVW-Los-Angeles.as6453.net [64.86.252.65]
 12   227 ms   238 ms   232 ms  if-2-2.tcore1.LVW-Los-Angeles.as6453.net [66.110.59.1]
 13   223 ms   222 ms   222 ms  if-8-2.tcore2.DT8-Dallas.as6453.net [66.110.57.81]
 14   239 ms   228 ms   223 ms  if-2-2.tcore1.DT8-Dallas.as6453.net [66.110.56.5]
 15   222 ms   223 ms   222 ms  if-23-2.tcore2.CT8-Chicago.as6453.net [64.86.79.120]
 16   220 ms   220 ms   221 ms  if-22-2.tcore1.CT8-Chicago.as6453.net [64.86.79.2]
 17   387 ms   387 ms   387 ms  be100-152.chi-5-a9.il.us [198.27.73.69]
 18   401 ms   400 ms   401 ms  be10-1218.bhs-g2-a9.qc.ca [198.27.73.89]
 19   399 ms   401 ms   399 ms  bhs-g5-a9.qc.ca [198.27.73.233]
 20   400 ms   400 ms   400 ms  mwomercs.com [192.99.109.192]

 

Can someone advise what is going on and if it's a problem when it will be fixed..

 

 

 


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