Re: E mail address for Andy Ellis Head of Customer Service and Contact Centres.

If you could provide a bit of information on precisely what you need assistance with as asked above then we may be able to provide some answers for you on here or at least direct you to where you can find the solution you are looking for.

You mention a missed callback, do you have a case or reference number for this? If so, I can double check with the case manager why the call was missed.