Yes the TIO are currently conducting a review (now approaching 12 months since first engaging Telstra), but case manager Kate in Melbourne thought fit to call the hearing disabled client I have authorisation to call on behalf instead of myself as requested. Two days of trying to receive a call back from both herself and her supervisor to no avail.
Have been promised call backs from consultants Monday 25th Jan, Wednesday 27th Jan, Thurs, Friday, Monday, Tues and this is NOT a technical inquiry, nor a complaint but a SALES resolution!!
This is indicative of twelve months of Telstra's "customer service", you would think having a case manager would rectify?
Spent eight days languishing by my landline for a POSSIBLE phone call, alas, I must leave the compounds of said landline today. With DLS in QLD suggesting the supervisor of Kate may call me first thing this morning their time or this afternoon after 3pm QLD time or engage in some sort of response here or send me some smoke signals, take your pick, but this is absolutely being documented (including lies from consultants) for the TIO review.
When you are acting on behalf of another and subsequently letting down that person because of the inept actions of persons, who as case managers/supervisors should operate to their charter, and call the CORRECT person as per their case notes, yes, it IS frustrating.