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Can't connect to internet with Techicolour router

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I am currently overseas but a friend who is staying at my place says that all of a sudden a week ago he could no longer connect to the web through any browser on any device.

 

The error says cannot contect to the server and the issue is with Technicolour (obviously the router).

 

The wifi connection is no problems (that's how he let me know) but when he opens a new browser session a username and password authentication dialogue appears.

 

He has power cycled the router but hasn't seemed to make any difference.

 

Has anyone seen this before.

 

Cheers

Andy


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